Order Questions

Can I cancel my order?

We understand that sometimes you may need to make changes or cancel an order. Here’s what you need to know about our cancellation policy:. Please take a moment to review your items and details carefully before completing your purchase. Our order proc

Will I receive my items in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging and for weight distribution, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

How do I cancel my order?

Cancellation Timeframe: We provide 12 hours to cancel an order. Items in Transit: We do not cancel or refund items in transit to the customer. To cancel an order, please contact [email protected]. Include your order number and the reason for canc

How do I track my order?

As soon as your package is shipped, you’ll receive a shipping confirmation email with your tracking number and a link to our live tracker. If your tracking information doesn’t update or your package hasn’t arrived after the estimated delivery time, p

Can I modify my order?

Yes, you can make changes to your order—such as changing the color or size of your grounding sheets—within 12 hours of placing it. To modify your order:. Need help? Reach out to us, and we’ll do our best to assist!

Do you accept returns?

Yes, we accept returns within our 30-night sleep warranty period. If you wish to initiate a return, email our friendly customer service team at [email protected].

Why we don't accept returns after 30 days

For hygiene and safety reasons, we cannot accept returns after the 30-night sleep warranty period. Once the 30-day window has passed, for health and safety reasons, products must be disposed of. We aim to promote sustainability and responsible busin

How do I request an exchange?

If you’ve received your package and need to exchange an item, here’s how to proceed:. We’re happy to help! If you have any questions or need assistance, don’t hesitate to contact our support team.