How do I request an exchange?Updated 5 months ago

If you’ve received your package and need to exchange an item, here’s how to proceed:

How to Request an Exchange

1. Email our support team at [email protected] with your order details.
2. Let us know which item in your order needs to be exchanged and which size or product you’d like in return.

Next Steps

• Our Customer Service Agent (CSA) will provide you with an invoice for any outstanding price differences.
• Once the price difference is settled, we’ll send you return instructions for the item.

Exchange Shipment

• Your exchange will be shipped as soon as we receive your return and the exchange is processed.

We’re happy to help! If you have any questions or need assistance, don’t hesitate to contact our support team.

Important Note

• Free or promotional items are not eligible for exchange or refund.